If you have isseus when using SafeZone or SafeZone-edge with Milestone perform the following streps:

  1. Make sure you have the latest version of the  Integration plugin. It can be downloaded from the download area of the support site.
  2. Make sure that the integration is compatible with your version of Milestone.
  3. Make sure that you have followed the configuration guide. It can be downloaded from the download area of the support site.
  4. If you still have issues open a ticket where you:
    • Explain the issue
    • Include the logs found in C:\DBlogs for both the machine where the bridge is running as well as a client machine (where you have the smart client running).